MoreSun Afrique Limited (RC 1429 622)
Effective Date: 1st January, 2024.
Terms and Conditions
Acceptance of Terms:
By accessing and using the website of MoreSun Afrique Limited for the purchase of Clorex Liquid Detergents, you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
Product Information:
MoreSun Afrique Limited makes every effort to provide accurate and up-to-date information about Clorex Liquid Detergent products. However, we do not guarantee the completeness or accuracy of the information. Product images are for illustrative purposes only.
While we strive to offer the most reliable and current details on Clorex Liquid Detergent products, it is important to note that we cannot ensure the information’s entirety or accuracy. The product images displayed are meant for illustrative purposes, providing you with a visual representation of the items. We recommend verifying any critical information independently to make informed decisions about your purchases.
Ordering and Payment:
– When placing an order, you agree to provide accurate and complete information.
– Prices are listed in Naira and are subject to change without notice.
– Payment methods accepted are Cash on Delivery, Direct Bank Transfer and Paystack.
– Orders are processed upon successful payment.
Payment Security:
– We prioritize the security of your payment information. Our payment processing partners utilize industry-standard security protocols.
Order Processing:
– Orders will be processed upon successful payment receipt.
– MoreSun Afrique Limited is not responsible for delays caused by payment processing issues.
Confirmation and Communication:
– Upon successful order placement and payment, you will receive an order confirmation via email or other designated communication channels.
– We may contact you for additional information to verify your order.
Cancellation and Modification:
– Once an order is confirmed and payment is processed, cancellation or modification requests may not be guaranteed.
– Please contact our customer support promptly if changes are required.
Currency Conversion:
– If your preferred payment currency differs from the listed prices, currency conversion fees may apply. Please check with your payment provider for details.
Fraud Prevention:
– MoreSun Afrique Limited reserves the right to refuse or cancel orders suspected of fraudulent activity.
– We may request additional information for order verification.
Changes to Terms:
– MoreSun Afrique Limited reserves the right to modify these Ordering and Payment Terms and Conditions at any time. Changes will be effective upon posting.
Shipping and Delivery:
– We strive to process and dispatch orders promptly. However, shipping times may vary.
– MoreSun Afrique Limited is not responsible for delays caused by third-party shipping carriers.
– Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections.
Shipping Destinations:
– MoreSun Afrique Limited currently ships Clorex liquid detergents to locations within Nigeria. Please check our website or contact customer support for specific shipping destinations.
Shipping Methods:
– We offer standard shipping options with reputable carriers.
– Expedited shipping options may be available at an additional cost.
Shipping Costs:
– Shipping costs are calculated based on the delivery location and the selected shipping method.
– Any applicable customs duties or taxes are the responsibility of the customer.
Processing Time:
– Orders are typically processed within 3 business days, excluding weekends and public holidays.
– Processing times may vary during peak seasons. Any delays will be communicated promptly.
Shipment Tracking:
– Upon order dispatch, customers will receive a tracking number to monitor the shipment’s progress.
– Customers can track their orders through the carrier’s website or our designated tracking portal.
Delivery Time:
– Delivery times vary depending on the destination and the selected shipping method.
– MoreSun Afrique Limited is not responsible for delays caused by factors beyond our control, such as customs clearance or unforeseen events.
Delivery Address:
– Customers are responsible for providing accurate and complete delivery information.
– MoreSun Afrique Limited is not liable for misdelivery due to incorrect or incomplete addresses provided by the customer.
Delivery Verification:
– Upon delivery, customers are advised to inspect the package for any signs of damage or tampering before accepting the delivery.
– If there are concerns about the condition of the package, customers should notify the delivery person and contact our customer support immediately.
Undeliverable Packages:
– In the event that a package is returned to us as undeliverable due to incorrect address or other issues, additional shipping fees may apply for re-delivery.
International Shipping:
– International shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer.
Lost or Missing Items:
– If an order is confirmed as lost or missing, MoreSun Afrique Limited will work with the carrier to investigate and resolve the issue. A replacement or refund may be issued, depending on the circumstances.
Returns and Refunds:
– Returns are accepted within 2 days of receiving the product.
– Products must be in their original condition and packaging.
– Refunds will be issued after inspecting returned items. Shipping costs are non-refundable.
Return Eligibility:
– Returns are accepted within 2 days of receiving the Clorex liquid detergent product.
– To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Return Process:
– To initiate a return, please contact our customer support team at moresunafrique@gmail.com to request a Return Authorization (RA) number.
– Clearly mark the RA number on the outside of the return package.
– Ship the product, along with a copy of the original order confirmation, to the address provided with the RA number.
Refund Process:
– Refunds will be processed once the returned product is received, inspected, and confirmed to meet the return eligibility criteria.
– Refunds will be issued to the original payment method used for the purchase.
– Shipping costs are non-refundable.
Damaged or Defective Items:
– If the Clorex liquid detergent product is received damaged or defective, please contact our customer support team within 24 hours of receiving the product.
– Provide clear photos of the damaged or defective item for assessment.
– MoreSun Afrique Limited will arrange for a replacement or issue a refund for damaged or defective items.
Return Shipping Costs:
– Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product).
Refusal of Returns:
– MoreSun Afrique Limited reserves the right to refuse returns that do not meet the eligibility criteria or are not accompanied by a valid RA number.
Exchanges:
– We currently do not offer exchanges. Customers may return the unwanted item and place a new order for the desired product.
Timeframe for Refunds:
– Refunds will be processed within 5 business days of receiving the returned product.
– The time it takes for the refund to reflect in the customer’s account may vary based on the payment method and financial institution.
Privacy and Security:
– Personal information collected during the purchase process is governed by our Privacy Policy.
– While we strive to implement robust security measures to safeguard your information, it is essential to acknowledge that no system is entirely immune to potential risks. As technology continues to evolve, so do the methods employed by those with malicious intent. Despite our best efforts, we cannot provide a foolproof guarantee of absolute security. We remain dedicated to staying vigilant, adapting our protocols, and prioritizing the protection of your data to the best of our ability. Your trust is paramount to us, and we are committed to upholding the confidentiality and integrity of your information.
User Account:
– Creating an account is optional but provides additional benefits such as order tracking.
– It is crucial to prioritize the security of your account details to prevent unauthorized access and protect your privacy. Make sure to use strong, unique passwords and enable two-factor authentication whenever possible. Avoid sharing your login credentials with anyone and be cautious of phishing attempts. By staying vigilant and proactive, you can help safeguard the confidentiality of your account information and ensure a secure online experience.
Intellectual Property:
– All content on the MoreSun Afrique Limited website is the property of MoreSun Afrique Limited and is protected by copyright laws.
Unauthorized use or reproduction of any content from the MoreSun Afrique Limited website is strictly prohibited and may result in legal action. If you wish to use any of the content for non-commercial purposes, please contact MoreSun Afrique Limited for permission. Remember to always respect the intellectual property rights of others and seek appropriate authorization before using any copyrighted material.
Limitation of Liability:
– MoreSun Afrique Limited is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
While we strive to provide high-quality products and services at MoreSun Afrique Limited, it is important to note that we cannot be held responsible for any indirect, incidental, or consequential damages that may occur as a result of using our products or visiting our website. We are committed to ensuring customer satisfaction and will always do our best to address any concerns or issues that may arise.
Changes to Terms:
– MoreSun Afrique Limited reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting. In order to stay informed about any updates to our Terms and Conditions, we recommend regularly checking our website for the most current information. At MoreSun Afrique Limited, we strive to provide clear and transparent guidelines for our users. Should you have any questions or concerns about the Terms and Conditions, please do not hesitate to reach out to our customer service team for assistance.
Contact Information:
– For inquiries or concerns regarding these Terms and Conditions, please contact us at [insert contact email/phone].
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for recognizing the importance of our Terms and Conditions. It is crucial for all users to be informed about the guidelines and agreements when using our website and services. By agreeing to these terms, you are ensuring a safe and respectful online environment for yourself and all other users. Should you have any questions or require further clarification on any aspects of our Terms and Conditions, please do not hesitate to reach out to our customer support team who will be more than happy to assist you. We appreciate your cooperation and understanding in this matter.